UniUte warrants the original buyer, only when purchased new via authorised UniUte stores, resellers and distributors, from date of retail sale and cannot be transferred. Product is warranted against defects in material or workmanship that cause the product to perform below the specified limits set by UniUte, to the extent that UniUte will repair or replace any parts which are found to be defective.
It is at the discretion of UniUte if a repair will be made or a replacement issued once the product has been inspected by an UniUte representative and deemed to be a genuine warrantable claim. All warranty claims must be submitted via original purchasing store or chain, unless otherwise arranged. Proof of original purchase must be presented upon request.
Products may be required to be returned to UniUte for assessment or repair. UniUte is not responsible for postage or removal costs involved, but assistance may be considered at the discretion of UniUte in the event of such a claim being verified.
The warranty does NOT apply where, 1) acts of neglect or misuse are evident, 2) product has been modified, 3) vehicles which are modified or not the recommended vehicle of use, 4) used in racing or competition conditions without the prior consent of UniUte, 5) used beyond the expectations of the original vehicle manufacturer.
Before installation of any product, please ensure you have received the correct parts for your application. Ordering of the correct parts is the responsibility of the buyer. Return of a product in an unused condition will attract a 15% restock fee, where UniUte is not at fault.
Return of used or soiled product, 1) outside warranty period, 2) without fault, will result in refusal of your claim and be returned at buyer’s expense. Damage to products through fitment error is not covered under warranty.
Our goods come with statutory guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage contingent on that failure. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality even if the failure does not amount to a major failure.
Fitment should be performed by an authorised or licensed mechanic, competent with 4×4 accessory installations. Special tools may be required when fitting some parts. Damage to products through fitment error is not covered under warranty. Warranty may become void when product is installed in conjunction with anything other than genuine manufacturer or UniUte components.
WARRANTY PERIOD FOR ALL UNIUTE PRODUCTS IS 1 YEAR.
We strive to ensure all orders despatched from our warehouse are in perfect condition. If for some reason there is a problem with your order, please notify us as soon as possible at CONTACT US. Please include your order number (which can be found on your invoice), and the problem with your item.
We will work with you closely to ensure we rectify the issue as soon as possible.
Where a product is faulty, consumers are entitled to a refund or exchange (where available).