REFUNDS FOR CHANGE OF MIND
Please choose carefully as we do not normally refund for change of mind.
We are happy to offer an exchange should you change your mind or purchase the wrong item. Please see Exchange for Change of Mind section below.
EXCHANGE FOR CHANGE OF MIND
Please CONTACT US within 14 days of receiving your order, if you would like to exchange your item. Please include your order number (which can be found on your invoice), the reason for exchange and your preferred item. We will contact you with further instructions prior to returning your purchase.
Items for exchange must be in original condition (i.e. unworn and with hangtags) and in the original packaging (i.e. box or bag) to qualify.
For change of mind, we ask that the purchaser organise and pay for the return of the item. No refunds will be provided for any incurred return delivery costs.
Items must be returned to us via tracked postage or courier. Without a verifiable tracking number, you accept full risk of the item not reaching us. Returns not received by us will not qualify for replacement or refund. All returned items must be in brand new, unused condition, in their original shipped packaging, and include all parts and accessories. Where returned items are not received by us in brand new condition, we will return them to you once you pay us the cost of redelivery to do so. Return shipping costs are non-refundable. For exchanges, we will cover the cost of sending a replacement product back to you.
We strive to ensure all orders despatched from our warehouse are in perfect condition. If for some reason there is a problem with your order, please notify us as soon as possible at CONTACT US. Please include your order number (which can be found on your invoice), and the problem with your item.
We will work with you closely to ensure we rectify the issue as soon as possible.
Where a product is faulty, consumers are entitled to a refund or exchange (where available).
Please select your item carefully as we do not allow for cancellations once your order has been placed.